Privacy Policy

Effective Date: August 24, 2026

Avatar Air ("Avatar Air," "we," "us," or "our") is a plumbing, HVAC, and electrical services brand operated by Smart Realty Corp. This Privacy Policy explains how we collect, use, share, and protect information when you visit this site, request a quote, book service, or otherwise communicate with us.

By using this site or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information — name, phone number, email address, and service address or ZIP code
  • Service details — the type of service you're requesting (plumbing, HVAC, or electrical), a description of your issue, and your preferred timing
  • Communications — messages you send us by phone, text, email, or through any chat or contact form on the site

We also automatically collect limited technical information when you visit the site, such as your IP address, browser type, device type, and pages visited, using cookies and similar technologies (including analytics and advertising tools like Google Analytics and Meta/Facebook Pixel).

2. How We Use Your Information

  • Respond to quote requests and schedule, confirm, and manage service appointments
  • Send appointment confirmations, reminders, and service-related updates by text message and email
  • Communicate with you about your service history or account
  • Improve the site, our services, and our marketing
  • Send promotional offers or updates, but only if you have separately opted in to marketing messages
  • Comply with legal obligations and protect the rights, safety, and property of Avatar Air, our customers, and the public

3. SMS & Email Communications

If you provide your phone number and check the box to receive text messages, you consent to receive text messages from Avatar Air related to your service request, appointment confirmations, and reminders. If you separately opt in to marketing messages, you may also receive promotional texts.

  • Message and data rates may apply.
  • Message frequency varies based on your interactions with us.
  • You can opt out of text messages at any time by replying STOP. Reply HELP for assistance.
  • We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.
  • You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Consent to receive text messages is not a condition of purchasing any goods or services from Avatar Air.

4. How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate (scheduling/CRM platform, payment processors, marketing platforms), for legal and safety reasons, or as part of a business transfer such as a merger or sale.

5. Cookies & Analytics

This site uses cookies and similar tracking technologies to understand how visitors use it and to support advertising campaigns. You can control cookies through your browser settings.

6. Your Choices & Rights

  • Text messages: reply STOP to any message to opt out.
  • Email: use the unsubscribe link in any marketing email.
  • Access/correction: contact us to request access to, correction of, or deletion of your personal information.

7. Children's Privacy

This site and our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

9. Contact Us

Avatar Air (a brand of Smart Realty Corp)
Phone: (770) 637-1277
Email: [email protected]
11205 Alpharetta Hwy, Suite B2, Roswell, GA 30076

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the site after changes take effect constitutes acceptance of the updated policy.